We are often asked "what are you" by potential clients, or "tell us what your company does." It's actually a very simple answer, and a very complex one at the same time. Many people in the industry are convinced that "interactive agency" was dreamed up by some enterprising web development and design firm to escape the perception of being "just another web design company" and actually be treated as a legitimate marketing firm.
So many traditional advertising agencies are threaten by online and new media marketing firms for a very simple reason. Their advertiser ROI has been diminishing for years, and now clients are actively looking for smarter, more agile, and ultimately more cost effective marketing options. With a down economy, business owners cannot afford to make bad marketing decisions. A failed campaign could cost them hundreds of thousands, or even worse, put them out of business.
This is not to say that traditional media doesn't work. It absolutely does, and we are big proponents of using mass media as an essential part of any marketing plan. However, without a powerful online and new media presence, it is guaranteed that customers are being lost and maximum return not being gained.
Just think about what you do as a consumer. You see an interesting commercial on TV, you make the decision to learn more, and immediately pull out your phone, laptop, iPad or hop over to your desktop and immediately Google that business or industry category.
How often have you done exactly that, gone to the company's website, and instantly been turned off by a horrible website, or even worse, not been able to find one?
That has happened to all of us at some point, and we didn't just say "oh well, can't find them" we're now in the market for whatever product or service was advertised. So we go back to Google, which is just a click away, and go to the next company that offers what we're looking for.
As an advertiser, this means your dollars just bought a competitor a lead....As much as you might like your competition personally, you surely don't want them taking your customers. In our opinion, a great website and search optimization really isn't an option anymore, is a business staple for survival in the new marketplace.
So, back to the point of this post "why build an interactive agency in St Louis"? At Ten Fast Feet Interactive, we feel that many of our peers in the interactive world have taken being "interactive agencies" to such an extreme they are as guilty as our traditional marketing counterparts. It's all online and new media all the time, without actually considering the benefits of integrated marketing campaigns that can get real results. That's what marketing companies are supposed to do. Get results for their clients and boost the bottom line. Not fight over personal fiefdoms and bad mouth the other side.
St Louis is the perfect blend of size and opportunity. As a major metro, there is enough business to go around and hopefully we can carve out a niche for Ten Fast Feet. There is great opportunity here, as St Louis is not yet over populated with actually interactive agencies and countless wannabes.
Our promise to clients is simple. If something works for you, we won't tell you to change it just to make more money ourselves. If something isn't a smart move for your particular business, we won't tell you it is just to make more money ourselves. We want you to be successful. If you win, we win. You tell your peers, they choose us to help grow their firms. It's just good business.
If you want to learn more about how we can help your company grow, give us a call anytime. It's highly likely that we're working late just like you. So pick up the phone and call us!